BMC Remedy Action Request System (ARS), developed by BMC Software Inc., is an enterprise low‑code platform for building and running workflow‑driven applications. It powers BMC’s IT service management solutions and lets organizations design forms, data models, business rules, approvals, and escalations with minimal custom code. ARS provides a web interface (Mid Tier) and mobile access, along with role‑based security, auditing, and change tracking. It integrates with enterprise systems through REST and SOAP web services, Java and C APIs, email, and LDAP for authentication, and it supports high availability with server groups. Built for large‑scale environments, ARS includes reporting and notification capabilities and can be deployed on‑premises or in the cloud. Common use cases include incident, problem, and change management; service request fulfillment; asset and configuration tracking; and other cross‑departmental workflows. By standardizing processes and automating routine tasks, ARS helps reduce manual effort, improve service quality, and accelerate delivery of enterprise applications.
Action Request System BMC Remedy is developed by BMC Software Inc.. The most popular version of this product among our users is 7.1.
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